Logistics
Shipping &
Payments
We ship from our Poznań, Poland warehouse. Products are securely packed to preserve aroma and freshness during transit.
Free worldwide shipping applies automatically to Essence of Madagascar and Taste of Madagascar starter packs.
Shipping Zones & Delivery Times
European Union
Method
Road freight / DHL / DPD
Transit
2–5 business days
All EU countries. Express options available.
United Kingdom
Method
DHL Express / UPS
Transit
3–5 business days
Post-Brexit customs documentation included.
Middle East & Asia
Method
DHL Express / Air freight
Transit
5–10 business days
Available for volume orders. Contact for rates.
USA & Canada
Method
DHL Express / FedEx
Transit
5–8 business days
Import duties responsibility of buyer. CITES docs on request.
Rest of World
Method
Air freight / DHL
Transit
7–14 business days
Quote on request. Subject to regulatory compliance.
Packaging: Vanilla pods are shipped in sealed, airtight pouches or glass jars. Powders and spices in food-grade resealable bags or kraft packaging. Cocoa products in moisture-proof bulk bags. All packaging is food-safe and labeled with origin, weight, and batch number.
Payment Methods
Card Payment (Stripe)
Secure checkout powered by Stripe. Major debit and credit cards are supported.
Wallet Payments
Apple Pay and Google Pay may be available based on your device, browser, and country.
Regional Stripe Methods
Additional Stripe-supported payment methods appear automatically at checkout when available for your location and currency.
Currency & Tax: Prices are shown in the checkout currency. VAT treatment is applied according to billing country and tax status, including EU reverse charge where legally applicable and validated.
Questions about freight, Incoterms, or customs documentation?
Contact Logistics Team