What if I'm happy with my current supplier?+
We offer a plan B with flexible volumes, fresher stock, and full documentation. Test our samples to compare without disrupting your supply.
What is your minimum order quantity?+
There is no strict minimum. You can start with a small sample — even a few pods — to evaluate quality before committing. Operational and strategic tiers scale from there based on your production cadence.
Can we start with samples before placing a full order?+
Yes. We support pilot and benchmark testing before commercial onboarding. Request samples via our quote form and we will match products to your application.
What documents are available with shipments?+
Every shipment includes COA, SDS, and Certificate of Origin (Madagascar). EU Organic and Fair Trade certification files are available by product and lot. We also provide batch-level vanillin content and moisture data.
Do you handle TRACES and import documentation?+
Yes. We manage EU import compliance including TRACES notifications and phytosanitary documentation where required. Our logistics process is built around EU regulatory requirements.
Are your products certified?+
Yes. EU Organic (PL-EKO-07, Regulation 2018/848), Fair Trade (Control Union), and Certificate of Origin (Republic of Madagascar). Certification files are available per lot on request.
Why switch from synthetic vanilla?+
Natural vanilla contains over 200 flavour compounds that synthetic vanillin cannot replicate. It supports clean-label positioning, meets EU 1169/2011 ingredient declaration requirements, and delivers a depth of aroma that performs better across complex formulations.
Can you help develop custom vanilla-based products?+
Yes. We support R&D during testing and recipe integration — helping you transition to real vanilla with better flavour, no unnecessary process changes, and often a lower cost per portion.
Do you sell to distributors or directly to manufacturers?+
Both. We work with food and beverage manufacturers, private label brands, distributors, HoReCa operators, and cosmetics producers. Commercial terms are adapted to your model.
Do you offer other spices beyond vanilla?+
Yes. Our range includes Combava (kaffir lime) powder, Voatsiperifery pepper, cinnamon, cloves, turmeric, and cocoa products — all sourced from Madagascar. See the full catalogue for current availability.
Can I get regular scheduled deliveries?+
Yes. We plan recurring supply on a forecast basis — weekly, monthly, or quarterly — so your production schedule is not dependent on spot purchasing.
Do you ship outside the EU?+
Yes. International shipments and Incoterms — including FOB and CIF direct from Madagascar — are confirmed at quotation stage.
Do you support private label and custom specifications?+
Yes. We can define product specs, packaging format, and a commercial model for your brand across multiple SKUs.
How fast can you dispatch inside the EU?+
Stocked items typically dispatch from our Poznań warehouse within 24–72 business hours.
